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Eligibility designations

The Esri Nonprofit Organization Program (NPOP) is designed to provide qualified nonprofit organizations with an affordable way to acquire Esri solutions. All applicants undergo a review process upon submission of the NPOP application that considers formal tax-exempt status and the mission of the organization. In the United States, this is signified by your 501(c3) designation and National Taxonomy of Exempt Entities (NTEE) category. For international applicants, your organization’s eligibility and tax-exempt verification will be determined by your local Esri distributor as part of the application process.

NPOs generally considered for NPOP membership include noncommercial entities with humanitarian, conservation, and community services missions. Commercial, governmental, or organizations with a primary focus on economic development, as well as primary, secondary, or higher education institutions are not eligible for the NPOP. While educational service organizations with a specific conservation, humanitarian or community service mission may qualify, we strongly encourage universities and other higher education organizations to explore Esri’s GIS for Education programs.

In its sole business discretion, Esri reserves the right to determine the eligibility of an organization’s candidacy for the NPOP. As a result of that eligibility determination, Esri may either grant or deny an organization's application or participation for any reason. Program eligibility is not subject to external review. Esri further reserves the right to supplement or amend the program’s eligibility guidelines at any time without notice.


What's included

Esri's NPOP offerings are available to qualified program members at no cost, in consideration of the Administration Fee on the applicable quotation to cover operational expenses. 

ArcGIS Online
  • ArcGIS Marketplace
  • Living Atlas
  • Story Maps
ArcGIS Desktop
  • One-year term license
    • ArcGIS Desktop Advanced (Single Use)
    • ArcGIS Desktop Extensions (Single Use)
      • ArcGIS 3D Analyst
      • ArcGIS Data Interoperability
      • ArcGIS Data Reviewer
      • ArcGIS Geostatistical Analyst
      • ArcGIS Network Analyst
      • ArcGIS Publisher
      • ArcGIS Schematics
      • ArcGIS Spatial Analyst
      • ArcGIS Tracking Analyst
      • ArcGIS Workflow Manager
      • ArcGIS Image Analyst for Pro
  • Community and self-help support via the ArcGIS Resources website
  • No telephone support
  • Uncapped access to Esri online self-support via ArcGIS Resources website and current forums
ArcGIS Enterprise
  • ArcGIS Enterprise Advanced, 16-cores
  • ArcGIS Enterprise Advanced extensions
    • ArcGIS 3D Analyst
    • ArcGIS Geostatistical Analyst
    • ArcGIS Network Analyst
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Workflow Manager
  • ArcGIS Enterprise Additional Capability Servers, 16 cores
    • ArcGIS Image Server
    • ArcGIS GeoEvent Server
    • ArcGIS GeoAnalytics Server
  • One-year term agreement
  • Telephone support for one authorized caller
  • Community and self-help support via the ArcGIS resources and Support Services websites

Enterprise Agreements

The follow Enterprise Agreements are designed to suit organizations of all sizes. These are one-year term renewable agreements, in consideration of the Administration Fee on the applicable quotation. Software and SaaS offerings are outlined below:

Nonprofit Organization Program Small
  • Up to 150 ArcGIS Desktop Advanced Term Licenses
  • 50 ArcGIS Online Viewers and 200 ArcGIS Online Creators
  • 10,000 ArcGIS Online Service Credits
  • 200 ArcGIS Enterprise Creators
  • 1 ArcGIS Hub Premium License
  • 3 ArcGIS Monitor, sixteen-core licenses
  • 3 ArcGIS Enterprise Advanced, sixteen-core licenses
  • 2 City Engine (Single Use) 
  • Premium apps to use with specified named users in the following quantities:
    • 50 Community Analyst WebApp Add-Ons
    • 25 GeoPlanner for ArcGIS Online
    • 25 GeoPlanner for ArcGIS Enterprise
    • 1 Insights in ArcGIS Online
    • 2 Insights in ArcGIS Enterprise
  • 1 Esri User Conference registration pass provided annually
  • 4 Tier 1 Help Desk individuals authorized to call Esri
Nonprofit Organization Program Medium
  • Up to 350 ArcGIS Desktop Advanced Term Licenses
  • 100 ArcGIS Online Viewers and 450 ArcGIS Online Creators
  • 17,500 ArcGIS Online Service Credits
  • 450 ArcGIS Enterprise Creators
  • 1 ArcGIS Hub Premium License
  • 10 ArcGIS Monitor, sixteen-core licenses
  • 10 ArcGIS Enterprise Advanced, sixteen-core licenses
  • 2 City Engine (Single Use) 
  • Premium apps to use with specified named users in the following quantities:
    • 100 Community Analyst WebApp Add-Ons
    • 50 GeoPlanner for ArcGIS Online
    • 50 GeoPlanner for ArcGIS Enterprise
    • 2 Insights in ArcGIS Online
    • 3 Insights in ArcGIS Enterprise
  • 3 Esri User Conference registration passes provided annually
  • 4 Tier 1 Help Desk individuals authorized to call Esri
Nonprofit Organization Program Large
  • Up to 750 ArcGIS Desktop Advanced Term Licenses
  • 250 ArcGIS Online Viewers and 1,000 ArcGIS Online Creators
  • 37,500 ArcGIS Online Service Credits
  • 1,000 ArcGIS Enterprise Creators
  • 1 ArcGIS Hub Premium License
  • 20 ArcGIS Monitor, sixteen-core licenses
  • 20 ArcGIS Enterprise Advanced, sixteen-core licenses
  • 2 City Engine (Single Use)
  • Premium apps to use with specified named users in the following quantities:
    • 250 Community Analyst WebApp Add-Ons
    • 125 GeoPlanner for ArcGIS Online
    • 125 GeoPlanner for ArcGIS Enterprise
    • 3 Insights in ArcGIS Online
    • 4 Insights in ArcGIS Enterprise
  • 5 Esri User Conference registration passes provided annually
  • 4 Tier 1 Help Desk individuals authorized to call Esri
Nonprofit Organization Program Uncapped
  • Uncapped ArcGIS Desktop Advanced Term Licenses
  • 500 ArcGIS Online Viewers and 1,500 ArcGIS Online Creators
  • 62,500 ArcGIS Online Service Credits
  • 1,500 ArcGIS Enterprise Creators
  • 1 ArcGIS Hub Premium License
  • Uncapped ArcGIS Monitor, sixteen-core licenses
  • Uncapped ArcGIS Enterprise Advanced, sixteen-core licenses
  • 2 City Engine (Single Use)
  • Premium apps to use with specified named users in the following quantities:
    • 500 Community Analyst WebApp Add-On
    • 250 GeoPlanner for ArcGIS Online
    • 250 GeoPlanner for ArcGIS Enterprise
    • 4 Insights in ArcGIS Online
    • 6 Insights in ArcGIS Enterprise
  • 10 Esri User Conference registration passes provided annually
  • 4 Tier 1 Help Desk individuals authorized to call Esri
 
  • Free registration to the Esri Federal GIS Conference and discounted Esri User Conference and Esri Developer Summit registrations
  • Community and self-help support via the ArcGIS Resources website and Esri Support Services

Additional Information

Tier 1 Support Provided by Company
  • Customer will provide Tier 1 Support through the Tier 1 Help Desk to all Customer’s authorized users.
  • At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and troubleshooting procedures.
  • The Tier 1 Help Desk will be the initial point of contact for all questions and reporting of a Case. The Tier 1 Help Desk will obtain a full description of each reported Case and the system configuration from the user. This may include obtaining any customizations, code samples, or data involved in the Case.
  • If the Tier 1 Help Desk cannot resolve the Case, an authorized Tier 1 Help Desk individual may contact Esri Tier 2 Support. The Tier 1 Help Desk will provide support in such a way as to minimize repeat calls and make solutions to problems available to Customer’s organization.
  • Tier 1 Help Desk individuals are the only individuals authorized to contact Esri Tier 2 Support. Customer may change the Tier 1 Help Desk individuals by written notice to Esri.
Annual Report of Deployment for the Nonprofit Organization Uncapped Program

At each anniversary date and ninety (90) days prior to the expiration date of the Nonprofit Organization Uncapped Program (NPOP), Customer will provide Esri a written report detailing all Deployments, including preexisting software. Upon request, Customer will provide records sufficient to verify the accuracy of the annual report. 

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